The Short Version
We collect only what we need to provide the service. We don't sell your data. We don't share it with third parties except for payment processing. Your printables are yours.
1. Who We Are
Calm Planners is operated by Calm Spaces Australia (ABN 37 428 787 515), located in Geelong, Victoria, Australia.
- Website: planner.calmspaces.com.au
- Email: [email protected]
2. Information We Collect
Account Information
When you create an account, we collect:
- Email address (for login and communication)
- Name (optional, for personalisation)
- Password (securely hashed, we can never see it)
Purchase Information
When you make a purchase, our payment processor (Stripe) collects:
- Payment card details (processed securely by Stripe, we never see your full card number)
- Billing address
We receive from Stripe: confirmation of payment, last 4 digits of card, and transaction ID.
Usage Information
We automatically collect:
- Which printables you've purchased and accessed
- When you last logged in
- Basic device information (browser type, screen size) for troubleshooting
Content You Create
When you edit printables, we may temporarily store your edits to allow you to return to them later. This data is associated with your account and not shared with anyone.
3. How We Use Your Information
We use your information to:
- Provide access to your purchased printables
- Process payments and send receipts
- Send important account notifications (password resets, purchase confirmations)
- Respond to support requests
- Improve our service based on usage patterns
4. What We Don't Do
We do not:
- Sell your personal information to anyone
- Share your data with advertisers
- Use your content to train AI models
- Send marketing emails without your consent
- Track you across other websites
5. Third-Party Services
We use a small number of trusted services:
- Stripe — Payment processing. See Stripe's Privacy Policy
- Google Sign-In (optional) — If you choose to sign in with Google. See Google's Privacy Policy
These services only receive the information necessary to perform their function.
6. Data Security
We take security seriously:
- All data is transmitted over HTTPS (encrypted)
- Passwords are hashed using industry-standard algorithms
- Payment details are handled entirely by Stripe (PCI compliant)
- We regularly review and update our security practices
7. Data Retention
- Account data: Kept while your account is active
- Purchase records: Kept for 7 years (Australian tax requirements)
- Deleted accounts: Personal data removed within 30 days
8. Your Rights
You have the right to:
- Access your personal data — email us and we'll provide it
- Correct inaccurate information — update in your account settings or contact us
- Delete your account — contact us at [email protected]
- Export your data — we can provide a copy on request
9. Cookies
We use minimal cookies:
- Session cookie: Keeps you logged in (essential)
- Preferences: Remembers your settings (essential)
We don't use tracking cookies or analytics that follow you around the web.
10. Children's Privacy
Calm Planners is designed for adults (parents, teachers, families). We don't knowingly collect information from children under 16. If you believe a child has provided us with personal information, please contact us.
11. Changes to This Policy
We may update this policy occasionally. We'll notify you of significant changes by email or a notice on our website. The "Last updated" date at the top shows when changes were made.
12. Contact Us
Questions about privacy? We're happy to help:
- Email: [email protected]
- Business: Calm Spaces Australia (ABN 37 428 787 515)
- Location: Geelong, Victoria, Australia